At Swiss Premium Pakistan, we are committed to providing you with high-quality products and excellent customer service. We understand that, occasionally, you may need to request to exchange an item. This exchange Policy outlines our procedures for handling such requests and your rights as a customer.
Please read this policy carefully before making a purchase from our website.
Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 2 days of receiving the item. We may request photographic evidence of the damage.
Incorrect Items: If you receive an incorrect item that differs from what you ordered, please contact us within 2 days of receiving the item.
Unopened and Unused Items: For non-defective items, we accept exchange of unopened and unused products within 2 days of purchase. The product must be in its original packaging and in resalable condition.
How to Request an Exchange
To request an exchange, please follow these steps:
Contact our customer support team through website chat box within the specified timeframe mentioned above.
Provide your order number, a clear description of the issue, and any relevant photographs if applicable.
Our customer support team will assess your request and provide further instructions, including shipping details if required.
Once your request is approved, we will initiate the exchange process. The exchange will be issued to the original payment method used for the purchase. Please allow 2 business days for the exchange to be processed.
If you have any questions or concerns about our exchange Policy or need assistance with an exchange request, please contact our customer support team through website chat box. We are here to assist you and ensure that your shopping experience with us is satisfactory.